Privacy Policy

Last Updated: 24 January 2026

This Privacy Policy explains how trafikX and its affiliates ("we", "us", or "our") collect, use, disclose, protect, and retain personal data when you access or use the mobile application ("App") or related services.

By using the App, you agree to the terms of this Privacy Policy and the associated Terms of Service. If you do not agree, please do not use the App.

1. Personal Data We Collect

We may collect personal data that you voluntarily provide when you use the App, including:

Account & Registration Information

• Full name
• Email address
• Contact phone number
• Any other information you submit during account creation or communication.

User-Submitted Content

• Reports, comments, text inputs
• Images you choose to upload (photos)
• Optional location data associated with those reports

Usage & Device Data

We may automatically collect technical information when you use the App, such as:

• Device identifiers (e.g., device model, OS version)
• App usage data (e.g., features used, timestamps)
• Log data for debugging and analytics

Note: We do not collect sensitive personal data (e.g., race, health, religion, financial or national identification numbers) unless explicitly required with separate consent.

2. Purposes for Collection, Use, and Disclosure

We collect and use personal data for purposes that are related to providing and improving the App:

• Core service & functionality: Displaying and processing crowdsourced reports and images, personalising your app experience
• Communication & Support: Responding to user support requests, sending operational messages (e.g., updates to policies)
• Legal & Safety Compliance: Enforcing Terms of Service, preventing misuse or abuse of the App
• Service Improvements: Analytics to understand usage trends and fix issues
• Optional Phase 2 Features: Processing merchant promotions or voucher transactions (where you choose to participate), communicating merchant or offer details if you opt in

We will not use your personal data for other purposes without first notifying you.

3. Legal Basis for Processing

Where required under applicable law, we will only collect, use, or disclose personal data with your consent or as otherwise permitted by law.

For example, consent may be implied when you submit a report, upload a photo, or otherwise provide personal information through the App.

4. Retention of Personal Data

We retain your personal data only as long as necessary for the purposes described in this Privacy Policy or as required by law.

• Images submitted to the App are retained temporarily and deleted by automated cleanup processes (typically within short intervals tied to relevance).
• Text reports, comments, and non-image content may be retained longer depending on operational needs to maintain service utility, then removed as appropriate.
• We will also retain data as needed to comply with legal obligations, resolve disputes, or enforce our agreements.

5. Disclosure to Third Parties

We may disclose your personal data to:

• Service Providers: Third-party vendors who process data on our behalf (e.g., cloud hosting, analytics). These providers are required to safeguard your data and only act according to our instructions.
• Legal Obligations: Where required by law, legal process, or government authority in Singapore or Malaysia.
• Business Transfers: In the event of a merger, sale, acquisition, or reorganisation, personal data may be transferred as part of business assets.

We will not sell your personal data to third parties for marketing without your consent.

6. Security of Personal Data

We implement reasonable technical, administrative, and organisational safeguards to protect personal data from unauthorized access, misuse, or disclosure. These measures are designed to be appropriate with respect to the risks associated with the processing we undertake.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Access, Correction, and Withdrawal of Consent

You may request access to, or correction of, personal data we hold about you by contacting us through the channel below.

Where applicable, you may also withdraw your consent for future processing, subject to legal or contractual restrictions.

Requests may be subject to verification to protect your information from unauthorized access.

8. Cross-Border Data Transfers

Because we operate across jurisdictions, your personal data may be stored, processed, or backed up in servers located outside your country of residence.

We will take reasonable steps to ensure that any transfer of personal data outside Singapore or Malaysia is appropriately protected in accordance with applicable data protection laws, either through consent, adequate safeguarding measures, or legal exceptions.

9. Children's Privacy

The App is not directed at children under the age of 13. We do not knowingly collect personal data from children who are under the minimum age required in their country.

If you believe we have collected data from a minor, please contact us, and we will take steps to delete it.

10. Data Breach Notification

In the event of a data breach involving your personal data, we may notify you and the relevant authorities in accordance with applicable Singapore and Malaysian requirements, where such notification is required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. We will post the revised policy in the App or on our website with a new "Last Updated" date. Continued use of the App after changes will constitute acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us through trafikx.com.